FILE IFR

Alright.... I'm dying to know what initially broke . Gyro? JetCat I/O board? Electronic gear valve?

BobH

My Feedback: (2)

You got a case. And you also got a repaired item. One was Free and the other wasn't. Had they told you to "send in for service" you still would have paid.

If you dont trust their work then sell it or give it to a poor person.

I think the company is just fine.

bidrseed2

My Feedback: (2)

I think you're being unfairly hammered in this thread, comments from Fmrr and rragmanliam are hardly constructive.

All credit to you too for not naming the manufacturer.

I think it's entirely reasonable for the average jet model consumer, to be expected of being capable of replacing a case, if all that's required is a screwdriver.

If its not possible to remove the case without causing damage, then they shouldn't have supplied the part.

Someone used the spark plug anallergy above. I dont think this is the same situation, but I'm struggling to think of a better comparison.

I think if I was in your shoes, I might reluctantly take this one on the chin, although I think you've done the right thing, but had the wrong outcome.

Terryh6336

My Feedback: (1)

I think for very little cost the manufacture could have landed a customer for life. However, they won the battle but lost the war. I would rather have a repeat customer. Nuffsaid

lopflyers

My Feedback: (12)

IMHO you have a bill to pay

Airplanes400

My Feedback: (349)

I think that the manufacturer should have given you a new jet, a nice home with a two-car garage near the beach, an all-paid one week ski vacation in the Alps, free dinners (with two bottles of Crystal Champagne) for you and five guests at the finest restaurant in your area, and new 2.4g receivers for life. Anything less would be an insult.

rpm303

My Feedback: (18)

If i sell you a toilet, should i make sure you know how to install it and every pitfall that you may incounter while installing it,
Of course not. If you take on a repair and you mess it up, its on you.
Call a plumber.
Pay your bill.[]

Prop_Washer2

My Feedback: (26)

+1

Max_Power

So, they replied to your email saying it probably needed to go back to repair, and that was the last communication but then they changed their mind and just sent one to the mailing address you had given in your initial email. Correct?

Did the components break before you could see them as you initially "cracked it open" or as you were trying to get them out of the glue? I guess I was suggesting you call when the cases came apart and you saw they were buried in glue before you started prying. But that was just how I was imagining as rarely are internals glued to both halves of a enclosure then all stuck together. So the case just broke in half without touching anything at all initially?

If there is a design fault or possible defect why not let everyone know about it so they can inspect theirs and prevent a jet crash?? I mean really? Do you think someone should crash their $$$ plane so a manufacturer can be shielded from negative comments when the fault is partially theirs?(you insinuate it even might be a design fault?) The fault is either "theirs"(even if it was a bubble in the mold or a bad batch of plastic) or "yours". Why all the mystery? What if someone else has a broken case and a "spare" and is contemplating repairing it thierself?

So it just broke for no reason then just broke again for no reason while you happened to be trying to recase it? So thats what more of the story I was looking for...some details that would help people understand. Why not just give out the photos or a better description instead of the "It doesnt matter anyway" attitude....you might get some more people agreeing with you if it really looks like it was a defect or a impossible repair. Sounds like you hamfisted it and want a hug and for someone to say it wasn't your fault and don't want to give out any info that might show otherwise....Yeah, I might be a A** but I call em' as I see em

ira d

I agree especially if the situation was explained at the time the part was sent in for repair.

rrragmanliam

My Feedback: (1)

BINGO- you got it bud! I wasn't trying to be constructive. If it makes ya feel better here is my input. Where I come from If you break somthing through sheer ignorance, then have the MFG repair it and they send you a bill for the good work they did- YOU PAY IT.
What you don't do is try to weasle out of it and blame others for your mistake. It's called personal responsibility.

rrragman

bidrseed2

My Feedback: (2)

Substitute the word "constructive" for helpful.
The OP asked for help if this was considered reasonable. It wasn't an open invitation for anyone with a keyboard to take the p###,anymore than on any other thread.
Its easy too when you're 3500 miles away.

I have thought of another anallergy- if you damage the nut on a kit build engine, you could order a new nut. ( as per the early wren 54) as it was possible to balance them at home.
The wren 44 needs a dynamic balancer. If I called up wren and asked for a new nut, the first question they'd ask is how I was planning to balance it? As I don't have a very expensive dynamic balancer, I'd expect to be told to return the engine to them, and that they wouldn't supply me a nut as its not a "user replaceable item".
If one subsequently arrived in the post and they hadn't explained the need for dynamic balancing, I'd assume it was user replaceable.

But that's just me.

I do wonder though how they were going to replace the case without causing damage.

Bravo77

If I sell you a diamond and you broke it while trying to set it is this my fault?.

pay the bill you broke it

FMRR

Wrong wrong wrong.You should have the proper education,knowledge,skills,tools and equipment to do the repair or build you decided to take on.If you don't pay a pro to do. I can see you trying to do heart surgery on one of your friends and making a mistake with a scalpel. Then wanting to sue the scalpel mfg for not telling you how sharp they are.

But that's just me

rgburrill

Really? Asked for help? I quote "Can some people please give me some opinions on how they think the following situation should be resolved?" He asked for opinions and that is an open invitiation.

marc s

If the customer who wants the diamond asked if it was possible to mount the diamond in the mount he has (assuming you supplied the mount too as in this case) and you knew it was not possible would you still have supplied the diamond without advising him?

This is more in line with the scenario and if your answer is no then I would be very concerned!

I make a small range of hand made accessories for jet models and if I was asked by a customer if he could have a spare part for one of these, and I knew he would have trouble fitting it or could damage things in the process I am not sure I would happily supply the part but suggest he sent it to me for a repair or replacement. It does not make the case right or wrong but its important to make sure the facts and situation are kept the same.

marcs

KaP2011

My Feedback: (17)

I believe that says it all. Pay the bill.

rrragmanliam

My Feedback: (1)

Then you would be responsible for the damage caused because you were ignorant of the correct procedures involved to make the repair correctly. Your analogy ( substitute the word analogy for the word anallergy ?) makes my point not yours.

Rrragman

[email protected]

My Feedback: (1)

go to pb hobbies for the best service in the usa

flyinfool1

My Feedback: (2)

I agree with and applaud you for keeping the manufacturers name and/or product out of this thread. It really is irrelevant to the topic.

When the case did not come apart the way you thought it should, that is where you should have stopped and asked a question, either here on the forums or another call to the manufacturer.
Odds are that it was hot melt glue holding it together. Thats very common. I have replaced cases on certain electronics that were hot glued on. I have the experience and knowledge to have noticed this at the time it did not come apart easily, and then used a heat gun to release the glue. You NEVER pry or yank anything electronic.

Yes I would be POed, but at myself for not doing it right.

It sounds to me like the manufacturer was trying to do the gracious and right thing to make a happy customer by sending you the case for free. You did send them your address which would imply that you were hinting at a new case, otherwise there was no reason to include your shipping address in the original email.

The only way I would say the the manufacturer was in the wrong is if the repair bill was outrageously expensive where you would have been better or cheaper off buying a new unit.

As far as trusting the repaired unit.
If it was just leaded components that you broke off the leads while prying it apart, the repair will likely be MORE reliable that the original flow soldering. Hand soldering by someone that knows what they are doing is of higher quality than production machine soldering. I have repaired MANY bad solder joints that were done by automated machinery including some in very expensive top of the line equipment.
Had it been a case where it was burned out then you would be reasonable to assume that other components might have been stressed by what ever condition caused the burnout and the long term reliability may now be in question.
When I have a piece of electronics that needs repair, if I would not trust the repair, it goes right in the trash. If I cant trust it then I will not repair it just to sell or even give it to some unsuspecting person just to recoup some of my losses. I know I would not be happy to buy a used part that failed and the seller sold it because they did not trust a repair job.

Max_Power

FlyinFool1....Your interest seems to be in defending the manufacturer from "Bad Press" .Just to clarify my viewpoint, The reason I think the OP should reveal the manufacturer is that he states the the product failed without crash damage or mishandling and with "normal use", And implies that there might be some non-visible issues if disassembling or a design defect. I think it is VERY relevant ...perhaps not to this specific post...but in the interest of safety and money that might be lost in another fliers failure (would not a broken case cause stress to the electronic connections?) .

To me its the same as someone posting "Hey, my 2 friends and I just got new x brand radios and are using them with a g4567 reciever and have all had multiple glitches 2 resulting in crashes and destruction of the model!" What if THAT person refused to say the name of the product? Would you urge them to? If it really just fell apart that is definitely something that should be shared with "The Brotherhood of Aeromodelers" As far as disputing the company's customer service it isn't necessary, But honestly a picture might show that the issue was far different than we are assuming. Actually my assumption was that the picture might show a larger factor of user error and DEFEND a seemingly accused manufacturer. There are simply too many threads here where a poster only writes half the story and to me that is far less "fair"

Honestly if the issue is as stated and the manufacturer will charge for the repair then I don't see any way that it would be "slamming" the manufacturer or not important for prospective consumers to know. Todd

flyinfool1

My Feedback: (2)

Really???
You are comparing what started as a cosmetic issue with something that is crashing every plane that brand X is used on.

I responded to the questions that the OP asked.


The questions the OP asked were for opinions about the fairness of the manufacturer for asking to get paid for repairs to user damage. The case that you have brought up is a very different issue that I would expect to need to know the specific product.

The OP was not condemning the product, just being billed for damage he did.

Too many people try to turn everything into a which hunt.

kingtight

My Feedback: (1)

I think something is missing here the manufacture knew he wouldnt be able to repair it without damage and they never told him.They witheld that information

3DHELINUT

My Feedback: (3)

WOW, the sky is falling...... RC manufactures are holding out and not letting their consumers know the truth.... OH MY........

I guess you guys have never tried to replace servo cases, the circuit boards are glued in to keep them positioned correctly as well as some of the motors. i found this out 10 years ago no black ops here.
The case most likely failed from being subjected to chemicals (fuel), excessive heat or cold and vibration. Oh and i forgot it is our responsibility to monitor our equipment and replace it when necessary.....

Alan

3DHELINUT

My Feedback: (3)

I provide warranty support on software that we sell to our customers, if one of my customers calls in and requests an upgrade to their product that they are entitled too because they are under a warranty agreement or service contract i will send them what they request. I will suggest that they have us perform the install at a minor cost.

If they decline and have their technical staff perform the install and screw up the installation we will bill them to correct the issues their staff created, we are not responsible for training them in the proper procedure to upgrade their system.




Alan