Henry Chua

My Feedback: (5)

Have placed an order on their website for the trailing structs with wheel and brake set on 1st Dec and paid via PayPal. Till date, have not received any confirmation on my purchase nor received the items.

Sent them email but no reply, called them and no answer as well. Are they still in operations?

Appreciate any kind advice

Thanks
Henry

dionysusbacchus

My Feedback: (25)

Good luck, I waited 45 days for my off the shelf retracts without a word from Spring Air, ignored every email I sent. So I filed a complaint with Paypal, that got Spring Air to respond. Nice retracts, but not worth the trouble, will not buy from them again.

Henry Chua

My Feedback: (5)

Have raised a dispute with PP, will see if Spring Air respond. Not a very good business process IMO

loukos

My Feedback: (2)

I had the same issue a couple of months ago, the owner has suffered a stroke, however i got some email replies stating that my order would go through in a few days etc. In the end had to file a paypal claim and got my money reimbursed.

I feel for the suffering of the owner and hope he recovers, however they could put a post on the website and stop taking orders until business is back and running...

Henry Chua

My Feedback: (5)

Thanks Loukos. Till to date still no reply from them. I understand and sympathize with the owner's situation and you are right to say that they should put some sort of a notice to inform customers.

Gonna cancel the order and get my retracts from Australia

Thanks