12x Data transfer software / PC issuses
06-13-2008 | 06:43 PM
#1
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12x Data transfer software / PC issuses
All ,
before I start I am not that smart of a guy with the internal workings of PC's and software; so I had a friend come over who is once I couldn't get the 12x Data Transfer software to work at home and it did at my job on a very old Dell PC running Windows 2000 the next day perfectlly. Two weeks ago when I got my 12x system I couldn't wait to start using the software to load all of my planes to the TX and have copies on my PC. I tried to install the software that night at home and it just would not work. Here's the short of it after two frustating weeks we found out this evening that not all PC's (mine is a Sony Vaio running windows XP) will let you install and use the software with the TX in the tower usb ports, it just would not work at home not matter what we did with over 50 installation attempts. According to JR Radio Support the drivers are the same for Windows2000 and XP. It allowed us to install the software but not allow the TX to install itself as new hardware once connected to the usb port or sometimes it would but then only send data to the PC from the TX and not from the PC to the TX, and then sometimes not work at all. I work with several JR Team members who have yet to recieve their radios and we all were perplexed as to why this was happening; since we all are composite guys and not softheads. What we and the softheads at my job today figured out is that Sony has some protocall that does not allow certain devices to operate in the towers USB ports. I borrowed and installed a Dynex USB hub from one of the softheads and not only does the software and hardware now install correctlly I got other USB devices that would not work in the past on my PC to work. Looks like it is still a software problem but Sony's or Windows; not JR but at least I have a work around for my PC. Try this if any of you are having simular issues with the program software.
before I start I am not that smart of a guy with the internal workings of PC's and software; so I had a friend come over who is once I couldn't get the 12x Data Transfer software to work at home and it did at my job on a very old Dell PC running Windows 2000 the next day perfectlly. Two weeks ago when I got my 12x system I couldn't wait to start using the software to load all of my planes to the TX and have copies on my PC. I tried to install the software that night at home and it just would not work. Here's the short of it after two frustating weeks we found out this evening that not all PC's (mine is a Sony Vaio running windows XP) will let you install and use the software with the TX in the tower usb ports, it just would not work at home not matter what we did with over 50 installation attempts. According to JR Radio Support the drivers are the same for Windows2000 and XP. It allowed us to install the software but not allow the TX to install itself as new hardware once connected to the usb port or sometimes it would but then only send data to the PC from the TX and not from the PC to the TX, and then sometimes not work at all. I work with several JR Team members who have yet to recieve their radios and we all were perplexed as to why this was happening; since we all are composite guys and not softheads. What we and the softheads at my job today figured out is that Sony has some protocall that does not allow certain devices to operate in the towers USB ports. I borrowed and installed a Dynex USB hub from one of the softheads and not only does the software and hardware now install correctlly I got other USB devices that would not work in the past on my PC to work. Looks like it is still a software problem but Sony's or Windows; not JR but at least I have a work around for my PC. Try this if any of you are having simular issues with the program software.
06-13-2008 | 07:37 PM
#2
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RE: 12x Data transfer software / PC issuses
Hi Ron,
I have an older "no name" desktop running Windows XP that does weird things with USB ports also. Some of the modern devices will not work in the two ports on the front of the machine....but will work in either one of the ports on the back! I haven't tried the 12X software in it yet, heck...I haven't had much time to play with the radio either. What little I have seen on it, I really like.
Jeff
I have an older "no name" desktop running Windows XP that does weird things with USB ports also. Some of the modern devices will not work in the two ports on the front of the machine....but will work in either one of the ports on the back! I haven't tried the 12X software in it yet, heck...I haven't had much time to play with the radio either. What little I have seen on it, I really like.
Jeff
06-13-2008 | 09:07 PM
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From: Rahway,
NJ
RE: 12x Data transfer software / PC issuses
It sounds like your problem is with the usb port which is probably version 1.0, your PC is old and need to be updated.
you should have no issue with a system that has a usb 2.0 bus/
most new software which will communicate with a usb device has been written to utilize the advanced features and speed of the 2.0 interface. most new scanners, cameras, MFP's and etc where designed to work with USB 2.0 and in some cases they may even be backwards compatible with usb 1.0. and may be hit or miss if they work. purchase a pci to usb 2.0 interface and you should find that your issue is resolved
Alan
you should have no issue with a system that has a usb 2.0 bus/
most new software which will communicate with a usb device has been written to utilize the advanced features and speed of the 2.0 interface. most new scanners, cameras, MFP's and etc where designed to work with USB 2.0 and in some cases they may even be backwards compatible with usb 1.0. and may be hit or miss if they work. purchase a pci to usb 2.0 interface and you should find that your issue is resolved
Alan
