JetCentral service
 

I do not often comment service of manufacturer, but on friday , my Cheetah starter burned at the field without any reasons...I send a text message to Eric, within an hour, he reply to me that not only a starter was send out from mexico, but two to have one spare with me!!!

I got the 2 starters this morning, no charge, even if i'm located in Canada!!

That's what i call customer service !!

RE: JetCentral service
 

Couldn't agree more. A few weeks ago I needed a new ecu with the latest firmware for my rabbit as Eric determined on the phone with me. That was on a Thursday morning. He calls me back Thursday afternoon saying it will be sent from Mexico and Monday morning it's at my door. Not many companies send replacement parts the same day you order them let alone two day ups and no charge.

Marty

RE: JetCentral service
 

Typical Eric and Jet Central service. That's why I have several of their turbines.

Mike

RE: JetCentral service
 

Jet Central Service is absolutely the best in the Hobby Industry!

RE: JetCentral service
 

This is the BIG reason why I switched from the other brand, Jet Central service and support is second to none!

Now I need a Rhino, does anybody have one for sale?

RE: JetCentral service
 

I just used the US service center and it was perfect! got a call last night my engine was being sent back after service and now I am ready to burn lots of jetA at Kentucky jets. I hope to burn so much fuel it kills a few polar bears due to global warming...... :)

Very impressed with Jetcentral service. They made a lifetime customer out of me!

RE: JetCentral service
 

Yup, I also got a call from Kerry last night, the used broken Super Eagle that I bought here on RCU is all back to ship shape in less than a weeks time;)


Also Eric and Juan deserve a HUGE thank you!

I wrote an e-mail to Eric on a Friday explaining I was missing some key components (from the used and broken Super Eagle) and I had a package from Mexico on my door step on Monday!

I don't even have words to explain that kind of service! Simply outstanding!!!!

Welcome to the Jet Central Family!

RE: JetCentral service
 

Eric is the best, a real gentleman and a guy that knows his product.
Rcpete

RE: JetCentral service
 

Well, I had trouble getting my Rhino started a couple weeks ago. I emailed Eric on a Sunday not expecting any reply until later in the week. Within 20 minutes after sending the email, I got a reply from Eric requesting my phone number. 10 minutes later after emailing my phone number, Eric called and spent nearly 30 minutes helping me with the problem. Over the years, I have owned three different brands of turbines, but I must say that the level of customer service provided by Eric Clapp and the Jet Central Team is exceptional in every way,IMO.

RE: JetCentral service
 

with customer service requiring consistency as the standard
eric has mastered in my eyes this concept

i have had from rabbit to cheetah to rhino and soon a mammoth
every turbine can have issues and all manufactureres as well
but it is the assessment and quick response from a knowledgeble individual
like eric that keeps me praising j central

as a local spokesperson for j central at my field i have turned my friends to the brand and
they cant be more than happier

+1 to a good friend of mine eric c


papa

RE: JetCentral service
 

I have had many Jet cat turbines. p-70, p-120. p-160, and even yes, the p-200...

Once I found out about Jet Central, It was not long until I was intrigued.

The local rep at my field, Gabriel Toro was the first to introduce me to Mr. Eric Clap.

We got along right away. Not long after I purchased my first Mammoth. I can honestly say that it out performed my P-200. I have this turbine now in my Fei Bao F-15 from Global Jet Club.

I am so pleased with this turbine, that I replaced my other Jet cat with a 2nd Mammoth. Service is 1st class and returned in a timely manner, with care and special quality taken. I could not be happier..

Thank you Eric and Jet Central for making my Jets more reliable :)

RE: JetCentral service
 

Rich hit it right on the nose.

I bought a used Falcon that was supposed to be "Bench run only". Well, when I got it in my hands, and the SN was given to Eric... the story was a lot different.

Anyway... Eric worked with me, and he got me taken care of quickly. There were some minimal fees... but the engine went down to Mexico, and it was fixed, and test ran... AND, they did all the necessary upgrades.

I can't say enough good things about Eric, and Jet Central.

RE: JetCentral service
 

Well the UPS man left me a present today, my banged up Super Eagle Looks Like Brand New!;)

Thank you Jet Central

RE: JetCentral service
 

I agree ! Eric is the best !

We really would like to have a rep like him closer to us...
But he would be at the other end of the world, I would still call him, he and Jet Central are just incredible.