OK I have had to do a bit of a clean up on this thread and the culprit has been warned about his forum behaviour.

My thanks to the forum member who made the report that things were getting out of hand.

Again a reminder if you see something you don't like report it. I am the guy with the big stick and will take whatever action I think is required to allow a free exchange of ideas communicated politely.

This is the kind of thing that makes me think sometimes what Im trying to do with my small little business isn't worth it. Seems no matter how hard I do my best to keep folks in formed and give the best service possible this can always happen just because someone has a bad day. People are very impatient these days and the need for instance service can be very stressful, im not defending either side just something to think about. Always close the look on service and if the customer is on hold due to his item needing repair always try to give updates, this is why I make it super easy to contact me via website, facebook, email, or text.
Cheers! and remember its a hobby about fun, friends and the joy of flying!!!

I think you have the right idea by keeping customers informed, also I think whenever someone posts something negative about your company it would be a good idea to post
your side of the story right away.

I will say another thing I have noticed when dealing with overseas product it does add some extra time due to their response time, so be sure to account for that as well.

I have never done business with you. I would love to at some point. Your presence here goes a long way. Do the right thing, communicate, and follow through and the word will get out. Best of luck.

It's usually only a handful unless a vendor has screwed up totally.

Most (like 99%) are thankful for their stuff, your services and expertise and act accordingly.

There's always that one or two persons per year that is never going to be satisfied

No doubt dealing with overseas will take extra time in most cases but I think most people will be fine as long as they feel they are kept informed.

What were you expecting when something like this happens on a large scale???

They have to find the batch of engines that have the problem, and isolate them. With them scattered across the globe that alone takes a lot of time.
Then they have to find the raw material that caused the problem and isolate that.
Then they have to find out why the raw material caused the problem.
Then they need to source new raw materials to make the new parts.
Then they have to test the new parts to ensure they are safe and reliable.
Then they have to replace those parts and fix any other damage that may have happened.
Then they need to ship them back out.

Considering all of that, I am not sure what you are expecting. The fact that it will be 4-5 months considering ALL of that should have you singing praises...

It is March and no reply yet? New compressor wheels available for this motor?

Did you call Dirk or Barry and ask them?

Do you have a K-70 with us? If you do, the only thing you have to do is to email Vera at [email protected] and request an update.

The factory has the new wheel available for warranty replacements.

No still have it with me in South Africa. Good to hear the new compressor is available now. Will try to have one fitted locally to avoid the long shipping time and costs.

Someone please post a pic of the new compressor wheel so we know if the turbines we buy has been upgraded or not yet.

Thanks

Did you not read Barry's post? A picture is not going to show you any kind of upgrade...

Which post of Barry's explains that? I'm not looking to compare the old and new designs, but I'm curious where you read what you are alluding to here...

this one explains they are ready... Where did it ever say it would be a NEW DESIGN??? I'm curious as to what you are alluding to here....

Right here:

Geez some seriously bad attitidudes here. My current k70 has KT marking on the compressor. Would of been easy just to replace with V2 or some indication. Im not flying a k70 which does not have the fixed wheel in it... how can KT or anyone expect that. Jets are to expensive to take such a risk!

Anyone sent their K-70 G2 turbine in for upgrade? Or is it too early..

BR. Hans

I'm living on the edge. :eek:

As Barry mentioned, all of the ones the factory diagnosed with this issue failed within the first 3 hours of use. One individual did post that at ~400 minutes his failed, but I'll consider that an outlier if not even a completely unrelated issue. In any event mine has about 450 minutes on it without a hiccup, I'll run it until it needs service or the plane meets a more gruesome demise and have it upgraded at that time.

One of members was told several weeks ago by KT to send his in for the upgrade/repair.