CustomRCModels?
 

Does anyone know what's the usual turn-around time when ordering in CustomRCmodels? I ordered the IMPACT Panther G PE set, and other stuff from this website a couple of days ago, and I have yet to get a shipping invoice (to pay for the shipping), so I know that my order hasn't shipped yet. :(

My Panther G is arriving tonight, and I was hoping to get my PE set soon, so I could finally decide what else I would need, because I'm about to order some more stuff soon. (This time, I'm ordering from from ETOArmour because they're nice enough to answer my n00b questions.):D

RE: CustomRCModels?
 

Willy at Custom RC Models tends to travel for his "day job". From my experience Willy is good at responding - when he is available. After givings someone two days to respond, it wouldn't be a bad idea to send another e-mail. Had good luck with both Willy and Bob at ETO.

RE: CustomRCModels?
 

Ditto

RE: CustomRCModels?
 

Willie is usually home by weekends and he will invoice ya right away, Shipping time is fast. Both Willie and Bob at ETO are straight up guy's.

RE: CustomRCModels?
 

Lou ,
your order was placed yesterday morning , not a couple of days ago ..
My turn-around-time for orders is usually only a few days ,
But it all depends if I am traveling or if I am working from home .
I send shipment-invoices when the order is actually in the mail .
If I am traveling , then I am doing the orders on the weekends .
I try to process orders as quick as possible , but I am doing this on the side ,
there is not enough turn-around in this type of hobby-parts that would support somebody doing this as full time ,
therefore I am having a day-time-job which unfortunately has to take priority .
especially since it’s not just a 9 till 5 ordinary job ,
I work as a service-engineer , and if I get call’s about a machine-brake-down ,
I have to drop everything and get these several million dollar pieces of equipment back on line .
The advantage you have as a customer is , that I take this hobby-dealing serious , you are not just a credit-card-number ,
I do answer requests and try to help with tips and hints what to get and what not and how to do things .
Sometimes it may takes a few days before you get an answer …
I get swamped with emails on a daily base , work-wise as well hobby related .
CustomRCmodels is my hobby and I love doing it !

Willy
CustomRCmodels

RE: CustomRCModels?
 

WHATS up WILLY..... ???
CAn't wait to see you and all the rest of guys and gals here in texas in SEPT!!!!!!!!!!


-wooglydoogly...

WILLY is a STANDUP , STRAIGHT UP GUY!!!!!!!!!!!!!!! Nothing but good things from him... I have bought a LOT from HIM!!!!!!!!!

-nemesis4u

RE: CustomRCModels?
 

nem, couldn't agree with you more. Willy is 100% straight up honest as they come. He does travel at times, but takes his lap top with him and answers all emails in a timely manner.

RE: CustomRCModels?
 

LOL Willy, I apologize. Was it only yesterday? Sorry, I guess I wasn't looking at the time since I've spent all that time looking up Panther tank info...

I didn't mean to imply anything by posting this thread. I knew from reading this forum, and by general, looking in the internet for information about detail customization of 1/16 RC tanks, that you and other sellers are very trustworthy. I wasn't worried a bit about bad customer service. :)

I guess I just assumed that the shipping invoice would follow suit right away, like an automated service. That's why when I didn't get it, I started to worry that something happened to my order.

RE: CustomRCModels?
 

Lou ,
No apologize necessary .
There is 2 reasons why I have not installed an automatic-shipping-cost-calculator
First it’s time-consuming to get it setup right at once , since I also do international shipping ,
and I only want to charge actual shipping costs instead overpriced shipping-charges as it happens in some online-stores ,
plus a lot of guys want some other stuff I don’t have listed ,
and I like to have that little personal contact with my customers ,
even if it’s just an email with a few lines about the shipping-charges …
bottom line it's a hobby and we all want to have fun with it !

Willy
CustomRCmodels

RE: CustomRCModels?
 

I can only add :
The service & response experience with international order inquiries is also Straight Up from Willy
another reason I purchased from CustomRCmodels is knowing this is his hobby & obversely a passion

you only need to browse the site - I'd willing support the dude again ;)

Cheers All

RE: CustomRCModels?
 

And me!

RE: CustomRCModels?
 

Not too worry. i just got my panther g tracks from him before i even recieved a ship notice. About 7 days or so turnaround.