Snaut Rocket

does the matrix tr have a warranty is it does what kind.

HeadRush ROB.21

just give CEN racing a call and they will be able to help you 714-792-1923

DavidKirkbride

dont you not need some kind of code?

s5lin

Cen has a 60 day warranty on their cars. Of course the warranty doesn't apply to parts you broke by crashing into something. It's related to defects in manufacturing.

HeadRush ROB.21

just call if you have a ??? and they will be glad to help you[8D]

mmelick

My Feedback: (5)

Could someone tell me the average response time by CEN? I've sent 2 eamils with no response. Its only been 2 days but when I deal with hobby services I ALWAY get a reply within 24 hours. Thanks

Robert.Hull

it depends who you sent the e-mail to
just give them a call if you can

Andrew Smolnik

mmelick,

CEN's response time is very quick. However, their computer server is down and their website and email is not currently working.

If you have a question feel free to give the customer service dept. a call and they would be happy to assist you.

1-888-CEN-9886

Thanks.

Mystikal8885

You should give them a call. That's what I did when I had to get some parts replaced with them. It look less than 2 weeks for me to get my parts exchanged and returned. It's pretty good customer service if you ask me. I did miss a couple of race events in the past weekends, but it was worth the wait to know that Cen backs up their products with their warranty.

annie_himself

I think warranties are crap, most companies help out customers in need years after the car was bought.