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The "NEW" Tower hobby???

Old 01-31-2021, 08:03 AM
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oly9
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Default The "NEW" Tower hobby???

I write this just to tell anyone of my last experience with the NEW Tower hobby. I have been a Tower fan and customer for many years now and I would estimate that I have spent enough money there over the years to buy a new car. But my last purchase was a terrible experience. I had a servo defective and it lists on the web site a one year warranty. I Emailed with the info and got back a standard response letter that we will look into it. After a few days with no response I Emailed again, Same response. After 7 days with no contact I tried the on line ask site on the web site. Well it took 3 days to get it to not say all of our operators are busy and let me type a message in.. Then there was no send button !!! I emailed again and that went nowhere. I got there phone number on the internet (it is not on the web site anymore) and called. The first girl I talked to said she could not help me and sent me to some other dept. After waiting 1/2 hour I hung up. I got an E mail the next day saying that we are very busy and will respond asap.and give me all the detail of the purchase again. That was 3 days ago and you guessed it no response. You know its only a crummy $18.00 servo and not worth the fight. I can afford to buy another somewhere else which I did. Its the ethics of the thing that bothers me. Tower used to have a reputation of excellence. Since the merger or take over with Horizon it has all gone down hill. You know they say support your local shops which I do when I can but I though Tower was an American company. Keep supporting them. Well now I have a different point of view. I guess we all have to experience some down issues in life but I never would have guessed it would include Tower Hobby. Just my thoughts on the issue Good Luck.
Old 01-31-2021, 02:04 PM
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A. J. Clark
 
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I had a problem a while back with an item that I ordered . Product wasn't what the package label described. I to looked for a phone number. No phone number listed on the web site. Though that was a little strange . So I sent an email notice telling then I needed a new part. In about 2- 3 weeks I got a new part.
Old 02-03-2021, 06:44 AM
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A. J. Clark
 
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Looks like every thing customer related is gone. No phone contact number. Previous orders are not available for view. No way to cancel or change orders. I don't even see a way to log in or out. Hope they are just updating things.
Old 02-05-2021, 02:21 PM
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oly9
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Just an update. Tower did contact me about 4 days later and said they will honor the warranty. I did receive the servo in the mail with an extra one to boot !!! I think that Tower is trying to do the best in trying times but I hope the delays and runarounds end. With the high unemployment in this country you would think they would not have a hard time getting help?? Maybe its a business that wants to run on limited labor but the customer service suffers. Time will tell. Just to let you know they did provide the proper service although not in a timely manner.
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Old 02-08-2021, 04:26 PM
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Tom Nied
 
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Yeah I totally agree Tower is nothing like it used to be. It's sometimes hard to even just buy a servo extension. But, I still keep an eye on them. Last October I picked up a

Sport .46-.55 GP EP ARF 60"

for $89 shipped. So don't rule them out. I miss the old Tower though.
Old 02-10-2021, 09:35 AM
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Bigshark
 
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Originally Posted by Tom Nied View Post
Yeah I totally agree Tower is nothing like it used to be. It's sometimes hard to even just buy a servo extension. But, I still keep an eye on them. Last October I picked up a

Sport .46-.55 GP EP ARF 60"

for $89 shipped. So don't rule them out. I miss the old Tower though.
I miss the old Tower and Hobby Lobby and Great Planes and kits and 20 different lines of glow engines and so on....... Still waiting for that flat monokote olive drab that never seems to get unloaded from the boat......
Old 02-10-2021, 11:33 AM
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A. J. Clark
 
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I always liked the old catalog. The ones that had 3 columns per page. I would go through the catalog and read each add to make sure I didn't miss anything.
Old 02-10-2021, 11:54 AM
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oly9
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I still watch the website but it is so difficult to find some things. I have found many problems and mentioned them to the website and they never get corrected. They used to be the only place for glow stuff and now it has slipped. I understand that market is changing but you would have a captive market if you just offered some things that are rare and hard to find. I think that business models don't allow for you to leave the system but if I were selling I would like to make a profit on a sale and keep selling even if my margin was lower. Making some money is better than not selling the item and making zero. Hope for the best.
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Old 02-19-2021, 02:39 PM
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grzzly
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the hobby lobby near me sells aged white-wash picture frames with an image of a donkey wearing sunglasses in it.

at least you're sells relevant hobby stuff
Old 04-26-2021, 03:17 AM
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Does anyone know what happened to the founder of Tower Hobbies, Bruce Holocek?

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