mararra

Anybody dealt with a company out of Canada called Sombra Labs ? I ordered a receiver from them 11/09/07 and never received it. What has me concerned is that they don't answer my emails either.
I saw an ad for them on one of the forums I frequent, so I figured they were legit, and maybe they are. Is it normal to wait a month for mail orders ? I'm new at RC planes, but I buy a lot of other stuff online and have never experienced this long of a wait. Am I just impatient?

blueline

My Feedback: (6)

I've ordered from them many times without a single hitch, just to be clear this is their web address: http://www.sombralabs.com/

Hopefully this is of some help.

mararra

Hi Blueline
Thanks for the reply. Guess I'll have to try the tele, no answer to my email. maybe they're just real busy this time of year. At least I know some one else has ordered successfully from them.
thanks again,
M

blueline

My Feedback: (6)

M,
You might try using the link through their "contact us" page, I've had problems with various web pages for some reason with my "system" trying to contact companies. Going through their own contact link seems/appears to work better or quicker for some reason. I have no idea if this is fact or fiction it just seems to work better for me.

Later and good luck,
Steve

mararra

Blueline:

tried that, couldn't get past the verification characters. Must a tried a dozen times. I did email them with a an address provided by PayPal and got an answer today. It seems that the crystals that were part of the order wern't available until the 19th of Nov. They assured me I should get my stuff next week. I'll keep ya posted.
A BIG thanks for the feedback and advice. [sm=thumbs_up.gif]
M

mararra

Just an update. I received my order from Sombra Labs in todays mail, YAY!
29 days after I ordered it, Boo!
Now, lets see if this Noob can get it to work, [:-]

M