mkranitz

My Feedback: (60)

Hobby King is alive and well and perpetrating fraud daily!!

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[23:22:21] Chris: Hi Michael Kranitz, Thank you for contacting Hobbyking Chat Support. I'm Chris, I hope you're doing fine . How may I be an assistance for you today ?
[23:22:50] Michael Kranitz: Hi Chris, it's been nearly 6 months since I was supposed to get my product and nearly 4 months since I was promised a refund
[23:22:53] Michael Kranitz: Order: 2007632607
[23:23:19] Michael Kranitz: I've gotten dozens of emails from your support department promising investigations, refunds, etc. etc.
[23:25:50] Chris: Thank you for bringing this matter to our attention.
[23:25:59] Chris: I'm sorry for the inconvenience.
[23:26:05] Chris: I definitely know that could be frustrating. I can understand how you feel.
[23:26:28] Chris: I already contact our accounting manager regarding your refund .
[23:26:33] Michael Kranitz: I received an email on the 14th of January claiming that I got a refund
[23:26:36] Michael Kranitz: No refund
[23:26:59] Chris: And advice me to tell that please file a dispute now, and it will be processed immediately.
[23:26:59] Michael Kranitz: Ricky in support wrote the email
[23:27:14] Michael Kranitz: I don't understand your English
[23:27:33] Chris: Please file a dispute on your Paypal account.
[23:27:38] Michael Kranitz: no
[23:27:42] Michael Kranitz: no no no no no
[23:27:46] Michael Kranitz: you don't understand
[23:27:48] Chris: So that we can processed the refund now .
[23:27:50] Michael Kranitz: read the file
[23:27:53] Michael Kranitz: read the file
[23:28:05] Michael Kranitz: it's been 6 months
[23:28:25] Chris: Yes, That's why I want you to file a dispute and the refund will be processed now .
[23:28:26] Michael Kranitz: PayPal can't do anything and your support guys acknowledged that the batteries were returned to Hobby King
[23:28:31] Michael Kranitz: no
[23:28:34] Michael Kranitz: it's too late for PP
[23:28:39] Michael Kranitz: they require 45 days
[23:28:47] Michael Kranitz: are you kidding me?????
[23:28:53] Michael Kranitz: I have an email here from HK...
[23:29:00] Michael Kranitz: This is to inform you that your parcel for order # 2007632607 has returned to our warehouse. I have also checked that the amount of $269.76 has been requested to be refunded to your Paypal account and the amount of $2.69 has been credited already to your account as bonus points. As such, we have already cancelled this order. We sincerely apologize for all the inconvenience you've experienced. If you have any other questions and/or clarification, please let us know thru via email. We will be more than happy to provide assistance.
[23:29:26] Michael Kranitz: why would you make me file a dispute???? You owe the money. I have no product, you have it.
[23:29:38] Chris: Yes, We will process the refund as soon as you file the dispute, We already contacted paypal about it .
[23:29:44] Michael Kranitz: no no no
[23:29:50] Chris: In this very moment, upon filing it . I will processed it .
[23:29:51] Michael Kranitz: I'm not filing another dispute
[23:29:54] Michael Kranitz: this is criminal
[23:30:07] Chris: I would like to try and help.
[23:30:29] Michael Kranitz: Please get a supervisor on the phone
[23:30:34] Michael Kranitz: on the chat
[23:30:36] Chris: I'm sorry for the delay that may have cause you .
[23:30:37] Michael Kranitz: now
[23:30:43] Michael Kranitz: stop apologizing
[23:30:46] Michael Kranitz: and do something about it
[23:30:54] Michael Kranitz: I've jumped through all sorts of hoops
[23:30:57] Chris: But I suggest you to file a dispute , and in this very moment , The dispute will be granted .
[23:31:28] Chris: I don't want you to wait anymore , so I suggest you to file it .
[23:31:36] Michael Kranitz: get a supervisor on the chat please
[23:31:44] Chris: Rest assure that the order will be granted and refund will be at your account .
[23:31:50] Michael Kranitz: Why do I have an email saying that you already refunded it??
[23:32:06] Chris: Yes, We already processed it . But since you are waiting for too much .
[23:32:27] Chris: I would like to help you not to wait anymore and I'm asking you if you can file a dispute so I can process the refund .
[23:32:33] Michael Kranitz: PP won't let me file a dispute
[23:32:35] Michael Kranitz: no link
[23:32:39] Michael Kranitz: no way to do it
[23:32:47] Chris: For I already contacted our accounting manager regarding it .
[23:33:06] Michael Kranitz: please put someone on this chat now who can figure this out
[23:33:17] Michael Kranitz: Paypal has no link for me to file the dispute on this purchase
[23:36:36] Michael Kranitz: PayPal will not allow me to file a dispute
[23:36:45] Chris: OK. One moment please.
[23:39:10] Chris: Thank you for waiting . The refund now is being processed .
[23:39:19] Chris: Rest assure that the refund will be granted within 24 hours .
[23:39:23] Chris: I'm sorry for the inconvenience.
[23:39:35] Chris: You will received a confirmation email regarding the refund .


GUESS WHAT?? NO REFUND. This company is an embarrassment to good businesses in our hobby and no amount of "well my experience was great" can make up for shoddy customer service. It's EASY when things go right. The real test of a company is what they do when stuff goes wrong. HOBBY KING FAILS miserably and I can only attribute this to a policy of delay handed down by Anthony from the top. I'm sure he instructs his minions to withhold refunds for as long as possible.

raptureboy

Old Chinese proverb say; fool me once shame on you, fool me twice shame on me. THEY ARE WHAT THEY ARE. Never wait more than 30 days for your money back. The first words out of my keyboard are I am contacting paypal now, if this is not refunded immediately. Works everytime.

topspin

Given your experience I don't see how they can survive because you know if they did it to you they did it to a hundred others who didn't say anything.

I just hope that anyone who is contemplating ordering anything from they will see your post and all of the others who got ripped off by Hobby King before they make that decision. If nothing else at least people will understand the importance of using PayPal if they do order anything from Hobby King.

Checklst

Raptureboy is 100% correct....................never let the 30 day Paypal lapse. I put a book mark on my computers calendar a few days before the time limit........ just for cases like this. No exceptions!!!!!!!!!! for HK or any other purchase for that matter.

Rv7garage

My Feedback: (10)

Yep. Gotta protect yourself, cos companies really don't care.

flyinwalenda

My Feedback: (5)

You are stomping on the bridge. Expect the dwellers to come out any second now with "I have over xxxx orders with HK with no problems at all" , "Their CS is great", "Their stuff is great", blah, blah, blah, etc....etc....

HK customer service will keep you in this dog /tail chase routine until you get tired of it and go away. That's their goal.

A10FLYR

My Feedback: (1)

Funny, I'm getting the same run a round from HobbyPartz concerning a bad battery. The tend to hide behind the language/culture barrier thing...

topspin

I really think that is the way Asian companies do business. Hobbs King is certainly not unique in that respect, they're just better at giving customers the run around.

topspin

I really think that is the way Asian companies do business. Hobbs King is certainly not unique in that respect, they're just better at giving customers the run around.

batdog

My Feedback: (1)

I have purchased many items and never had a problem.Very good luck with Lipos and electric motors. Also have purchased a lot of hardware including 2 planes, retro JR and Pioneer. Is this an example of not hearing from the large percent of us that are satisfied?People that tend to be complainers are more vocal in these threads

batdog

My Feedback: (1)

Also take a look at how you treat those in customer service. Be respectful. Treating those poorly my be creating more problems for you!

mkranitz

My Feedback: (60)

Here's an update: I have contacted their rep on RCG and spoken with 3 more reps....EVERYONE says that HK refunded my money and to "check my PayPal account" and every time I do there is NOTHING there from HK. I told them that it takes me 30 seconds to pay someone on Paypal and asked why they can't do that. No replies to that question, just a suggestion that I contact PayPal. It's really infuriating to get horsed around. This is clearly a policy set from the top.

A10FLYR

My Feedback: (1)

Just wait till it's YOUR $200 bucks! I'll bet you scream like a pig!!! Just like the rest of us.

batdog

My Feedback: (1)

I would not scream as I am not a little girl. I would contact Paypal and have them handle it befor the 45 days are passed.I would not start a Thread and cry. In reply to #13

CafeenMan

OK, I don't know how PayPal works. They screwed me and I cancelled my account. I mean PayPal screwed me, not HobbyKing - I've never ordered from them.

But Chris is telling you to file a dispute. You are saying it is too late. Chris says they contacted PayPal about it already. Have you contacted PayPal to see if that's true? Maybe this case is an exception to their 45-day rule? Again, I don't know anything about how this works. I'm just asking.

flyinwalenda

My Feedback: (5)

Mike,
Their "reps" are probably just regular forum users being compensated by HK to promote the home team and repeat the same dialog and continue the runaround for those having issues .
I didn't see but did you use a CC to fund paypal on the original purchase or was it funded by a PP balance.? If a CC you can contact the CC company even though the 45 day PP time limit has expired.