I quit ordering from him after my personal experience and the multiple posts from those that had problems. There was a hard sell by various members to cover up the lack of communications or to cut him slack and I often butted heads over that.
Sad part is that he had a great selection. This is the good part about capitalism as once he is gone someone else will step in to fill that gap and from what I am hearing it will be someone that cares about customer service. Win-win for everyone except those out their money.

Perry