ORIGINAL: Doug Cronkhite
Since when is the CEO the person to talk to about a specific customer service issue? Have you tried asking Customer Service about this, showing them your documentation about how this would be handled, and moving up the chain of command that way?
Do you honestly think most CEO's have time to read e mails about such a small and insignificant complaint. I think you need to get real. You have a spare receiver now so why the big deal