As you said, they're in Floodville Australia, getting your atlas out, or firing up Google Maps/Earth would have you seeing that its near Brisbane (closer to Gold Coast actually), and that shipments would likely be coming out of Brisbane, which is still reeling from the flooding two weeks ago. They have problems just getting food into the state capital, and I could imagine a box of toys would be low on the priority list. You should send them an email and ask what's going on, whether there's been shipping delays, or whatever.