John, I went into the glow engine forum and noticed this has been happening. My other SKs were fine. Two days of phoning and no one to answer a phone?? I got hold of one fellow at one of there outlets and he refered me to there service department. Been calling all day without any luck. I will take the replacement but Kangke is another place I will no longer order from or refer to. If they can't staff an office or pick up the phone then I can't be bothered with them either. My wasted time is worth as much as there time is.