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Old 02-17-2011, 08:50 PM
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rjbob
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Default RE: AirPower customer service in question


ORIGINAL: Kelly OConnor

I ordered parts from AirPower Models online. I received an email of the order within minutes but the email said to wait for another email that had the shipping calculated. A day later I received the second email that had the shipping calculated, from Dirk. I paid it with Paypal and everything went smoothly. But, now 9 days later, I have had no more corespondance from them, and I have emailed them at least three times now, asking for at least a tracking number or some indication that my order is being processed. I'm told they are a reputable company but am finding it hard to believe and I've never dealt with them before. Should I file a Paypal dispute or wait? Does anyone know what might be wrong or is this normal?

Kelly
Have a little patience, bud.

When things are sent from Asia, one can't expect it too soon.

It has taken as little as a week and as long as 6 weeks to get an order to me.

Sometimes it depends on the kind of day a customs agent is having.