ORIGINAL: Patto
Maybe they are turning things around over there, then. I am still out over $200 because of Bobby at Cactus Aviation. I won't go into all the dirty details again, but he is a thief and lacks integrity. I won't buy anything else from 3W again. Gerhard over at Aircraft International is a little gruff on the phone, but he does great work on the engines. However, it's expensive.
No offense intended to others at Cactus who may be decent people, but Bobby is NOT a good guy.
**EDIT - I went back and found the thread, and it was more like $180 that I lost:
http://www.rcuniverse.com/forum/m_82...tm.htm#8255033
Read the other thread and while the restocking fee is slightly higher than standard 15%, he had every right to charge it as no RMA was issued. It is pretty clear on the returns policy on the Cactus web site....
EXCHANGES & RETURNS
Exchanges and returns must have a return authorization prior to return. Contact Cactus Aviation Models LLC at 520-721-0087 to receive a return authorization. Returns may be made within 30 days in new condition, original carton, unfilled warranty cards, and all paperwork including a copy of the invoice. Failure to comply with these specifications will result in denial of refund, additional charges or 20% restock fee. No returns shall accepted after 60 calendar days. Special orders are not returnable. NO COD returns/exchanges accepted. Shipping and handling charges are not refundable. Please allow 10 business days for processing of exchanges or returns.
Sometimes Bobby isn't easy to get hold of but sending the engine back without an RMA is probably why the CC company went no further. $180.00 isn't chicken feed and understand your position, however a friend and I have had excellent parts and service dealings with Bobby and will continue to do so.