FLAPhappy,

I also read and fully understood your original post and my original point remains the same. DA is doings things as they have always done things. Even the original DA 50, which had a plethora of problems, has been pretty much handled through customer returns and call in. For the most part people learned of issues and upgrades through the internet with engine owners spreading the word on public forums or when someone returned an engine for repairs after a crash. So the need to be at least semi literate with communications technology and access to a keyboard is still paramount to obtaining information. Lamenting how some people may not have internet was a pretty weak complaint, and it implied you were among them.

I jumped to no conclusions, nor did I take a stand of superior position. I only mentioned the facts, noted DA is noted for having "great customer service", and commented that people should not be blaming a company for their personal failure to keep up with the times. No, one does not need to bank online, have a debit card, mail letters using the USPS, or use a film based camera for photography, but life becomes a lot easier if they at least try to use the tools that have been placed in front of them. That includes the use of a telephone to place a voice request for information. That you failed to do even that before starting this thread was quite evident by the questions posed in the initiating post.

You'll find I tend to look beyond the patently obvious when a question is posed to determine what a problem might really be. Many become offended after an expose'.