And when they find a way to get around those things, it tells one a lot about the comapny involved.

Ok - the point is this

IF such a company was to spend as much effort in providing a decent product as they spent in their "bullying" advertising, then they would not need to spend the effort in such advertising.

Note who came out in their defence? - their suppliers and distributors - not the users of the product.!!!!!

I see e-mails regularly from many companies but nothing anywhere near the volume as those generated by DLA.

Let me think now - Oh yes -
Off the shelf parts, tumble polished cast cases (also available off the shelf from the same cylinder supplier) "same old, same old" everything else, An inordinately high number of e-mails from the manufacturer telling us how good they are (with those e-mails able to bypass most spam filters), a lot of "distributors" saying how great their product is - and very little to nothing to back the quality claims up (yet).

how about some technical info or actual proof of the product.

Why am I wary of this brand? - because I have been personally burnt by another brand that uses the exact same parts supply.

I hope for the sake of those who own the DLA company and (more importantly) those who have purchased the product that this supplier is better than the others supplying the parts. I know I won't be one of their (many) guinea pigs.