So a few weeks ago I bought a Great Planes Matt Chapman Eagle 580. Ireceived the kit a few days later, opened up the box to do a check of all the parts, and the fuselage had a huge dent in the side, not easily repairable. I then called them and sent the whole kit back. Then they sent me a new fuselage back, butI sent to the whole kit back so I'm stuck with a fuselage now. I call Great Planes to tell them what happened, and they sent me out a whole new kit. This kit also had fuselage damage from the shipping, not the chinese factory, and once again, not repairable. I did notice I had the spare fuse they also sent me, so I ended up taking the spare fuse they sent me, and sending the 2nd damaged fuselage back. Great Planes said sorry for the confusion several times, and paid for all shipping, so probably at least $100.00 in shipping. I just wanted to say how great Great Planes customer service is, and I'm very happy!

Just wanted to express my thoughts.

Jason