I don't mean to make anyone upset. Yes, I did call and ask where it was. I 2nd day aired it to them and then called the day that it should have arrived. He told me that it was there and he had already serviced it but hadn't run it yet. I was very surprised that he had already done all of this.
I really expected to get it back before I left on vacation. I called again after my vacation and he told me it was still sitting there in the shop. On august 27th it will have been gone for two months.
Thanks for all of the replies, I'm glad to hear that this is probably not typical of the dept.