Short story: I ordered a CMP PA-28 EP from Nitroplanes, and it arrived yesterday with a cracked canopy. I used their online chat customer service to report the problem, and they had me send a picture of the damage to them. Today, I get a shipping confirmation- they already shipped a new one. I didn't expect this given all the bad things I have heard about their customer service... maybe they are getting it together! You hear so much bad on the forums, I just wanted to share some good.

It really is a nice plane by the way...