ORIGINAL: Firepower R/C
Short story: I ordered a CMP PA-28 EP from Nitroplanes, and it arrived yesterday with a cracked canopy. I used their online chat customer service to report the problem, and they had me send a picture of the damage to them. Today, I get a shipping confirmation- they already shipped a new one. I didn't expect this given all the bad things I have heard about their customer service... maybe they are getting it together! You hear so much bad on the forums, I just wanted to share some good.
It really is a nice plane by the way...
These are good reports. Hopefully we will get a lot more. As one put it there are way too many bad stories from these type of suppliers. I am certainly glad you go treated good! Maybe they will get service up to par.