RE: Question on location
It's very possible that he had already had to deal with someone much more frustrating then you that day. Maybe he was having a bad day too and you caught him at a bad time. My biggest gripe about the LHS is when the person working there, who I will admit may know more then me about something, instead of nicely telling me what I'm doing wrong gives me a lecture like I'm an idiot. There is one LHS which has forever lost my business because of such a situation, and in that situation he was actually wrong and didn't take the time to understand what I was actually doing before telling me how wrong I was and telling me I couldn't do something which wasn't even what I wanted to do.