Customer Service Rep.. :^)
Brilliant idea! Aside from the change in employment coupled with product availability here of late...its been interesting.
You are right... My daughter reminded me of that when she left for grad school. She often did follow-ups for me with suppliers. In the last month before her granduation everyone in the family was in anything but the same direction.
Now that things are getting settled down in the real world and hobby supply world I need to change my order acknowledgement process to include a follow-up email.