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Old 04-25-2012 | 02:30 PM
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JWN
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From: Georgetown, TX
Default RE: CONFUSED????

Your side of the story has been read, and reviewed, by our staff. It is for that reason the rating posted against you was removed. Your approval to remove a rating posted against you is not required. Should it be?

RCUniverse does not allow the airing of grievances between members to be posted in the forums. We have tried to allow such discussions in the past and found that instead of having a positive effect, just the opposite would occur. Many times those directly involved in the dispute would fall back on name calling and other unproductive activities. People not involved in the dispute would pick sides and make statements as to why. Again, nothing productive would happen but it did create a huge mess for our moderators to try and manage.

Instead, we developed a ratings and complaint system where both sides could state their side of the story to whatever level of detail they desired, and our staff would review it and make an informed and unbiased decision on what, if anything, we needed to do in order to protect the integrity of the site and its members. Sometimes, we find one party to be at fault and take action. Other times, the best action we can take is to stay out of it and allow the buyer and seller to continue to work through the issues. In this situation, the decision was made to remove the rating posted against your account as it was found you did nothing wrong. The rating you posted on the sellers account has remained.

You should know the seller sent an email to report you for wrong doing. I personally responded to it pointing out how the title of the ad is just as important as the description and photos. He advertised the helicopter to include "PARTS" which he failed to ship to you. Whether or not the title was posted in mistake is immaterial. He advertised one thing, and delivered something less. I explained that heis responsible for correcting that problem, not you and that you did nothing wrong.

As you can see, you have not been wronged by this site and your story has been told. You have posted a rating which appears to be truthful and accurate. You reported the seller through the appropriate means. Those who needed to see your story have, and found in your favor.