ORIGINAL: edfman
Seems very odd that they would tell you to return it to hongkong. In fact i highly doubt it
Follow the link above and and you will get the AUS warehouse return address and a RMA number.
I don't know what all the fuss is about here. It will cost you about $12.00 to return the item to the Australian warehsoue. I just wonder how many calls you have made to the ACCC. BTW you really need to call DFT.
The other thing that people don't understand is that companies need to return the goods to the manufactuer so that they can be compensated. Its reasonable.
This is/was HK's standard procedure (which sucks), I have a few warranty claims and have always been directed to their T&C's whcih state that items must be returned to the Honk Kong warehouse .........as my claims were of little value I gave up !. It was only recently that I had some luck with some stuffed servos, I got a credit back after sending a vidoe of the failed servo's and asking them to consider my purchase history.
Al.