ORIGINAL: Mpizpilot
ORIGINAL: predman
Well i wouldnt complain about getting a plane shipped on a pallet, but troybuilt is ridiculous! I ordered their ESM p-40 cockpit, i wanted them to send it priority mail they said it would cost $38, yea right! I ship stuff priority larger and heavier and its nowhere near that! They are just jacking up the shipping price to put more money in thier pockets. Also my cockpit had a few pieces broken off and it had dust on it and smelled like smoke. So obviously it was a display or one they had open sitting somewhere. Sad pay for something new and they send me a opened display one.
I always try to stay out of these types of discussions, but this one hit home. I ordered a set of ESM retracts for my bf-110 from tbm. I recieved them in a home made brown cardboard box with the parts wrapped in bubble wrap. I've also ordered ESM retracts from vq and those came in a very nice white box with a foam insert with the parts fit inside. I had zero problem with the vq ordered parts, however the tbm retracts have been nothing short of a nightmare. I had to order lado,s finally so I could finish my plane.
The tbm ordered retracts were obviously a returned set.
Yea i used to collect toys and know what to look for, things like if they have been taken out of the box,used,repainted etc, so i know how to spot stuff. I could have returned what i got from TBM but that would have cost me more time and money, just know better for next time. Bad way to do business! The other hand I ordered a new Topflite p-47 gs kit from towerhobbies, it was missing parts and started as it was missing tail plans and pieces, they paid for shipping back to them and shipped me a new kit free of charge,thats what I call customer service!!!