So; I'm curious did you take this approch to start with
before coming on here and starting a riot? I've worked in retail a # of years and the customer that comes in screeming and carying on with both barrels blazing before even giving the poor associate a chance to resolve the issue get's no respect. Very few successful companies got that way by ripping people off and providing lousy service. That's the problem with online forums, it's so easy to get on and start blasting someone or some business before even giving them a fair shake, and tarnishing their reputation and effecting their business. Most people will not get past the first page of a thread like this and will come away with the idea that TBMis a bunch of ripoffs and avoid buying from them.Iwonder if you will be so quick to start a new thread titled;"I was wrong and I apologize to TBM".You could drive down to Florida and pick up your stuff; how much wouldthat cost? I learned along time ago if you have a problem with a company then you talk to the owner becase no one cares more about their company than the owner.
ORIGINAL: midastouch_73
<span class="Apple-style-span">Obviously we all love this hobby. Our need to feed our addiction is obvioiusly slowed by the countless amount of money we all spend to stay airbourne. Unfortunantly for most of us our LHS only sell planes and the things that most of us have out grown and have no need for anymore. I've done plenty of business with TBM in the past and I have had no problems whatsoever. Unfortunantly this time things went sour for several reasons which were later explained to me. I spoke with Tone Price early this morning</span>at length<span class="Apple-style-span">about a wide array of things includuing this situation. Tone Price went above and beyond to make this situation right. I have to give credit where credit is due. TBM went out of their way to make things right with my shipping. I appreciate the fact they didnt blow of my concerns as if they didnt care. That's what I call true customer service!!!</span>I feel more than comfortable doing more business with Tone and TBM. I can say without a doubt they do care about thier customers.....