Glad things worked out. If you keep ordering with HK they will acknowledge your loyalty. I have read about previous HK buyers (with over 1k in spending) get a replacement plane sent to them with no need to return original broken plane (from shipment).
HK does have odd shipping. I once placed two orders (one from usa and the other from global) and the usa order got shipped in 24 hours while the global took 3 weeks to arrive. They lack consistency and I have discovered there are multiple reasons for this. Some items are HK brand like Durafly, NTM, Turnigy, and hk brand. But other stuff that HK rebrands like this one plane I ordered... Are made to order from a factory. Even though they said they had 9 in stock the order sat for 1 week in approved state. I called HK and they told me the Plane was being shipped from factory to their front end warehouse. This is one reason why it is slow and is not expressed by their order "status" system.