ORIGINAL: redjeep

It is frustrating to recieve the wrong (or a defective) part. I have a couple issues with Tower. One was warranty parts for a Nitro Terror truck. Parts were back ordered for almost 3 months. Called and complained about having waited over twice as long for parts as I had owned the truck and could I return it for a refund. Long story short they found used parts to get me going and still sent the new parts. The other one was a Vista fuselage. Waited 1 1/2 months on back order and the expected restock time was extended another month. Called and long story short they pulled a fuse out of a new kit and sent it. I will not order another Tower brand product that I may need support on, but I will order from Tower again. In both cases they came through and made it right.