Interesting experience with Tower Hobbies
10-26-2012 | 02:39 PM
#26
Member
My Feedback: (3)
Joined: Mar 2011
Posts: 40
Likes: 0
Received 0 Likes
on
0 Posts
From: , FL
RE: Interesting experience with Tower Hobbies
Update. Igot an email on 10/23 indicating the fuse was back in stock.
ORIGINAL: redjeep
It is frustrating to recieve the wrong (or a defective) part. I have a couple issues with Tower. One was warranty parts for a Nitro Terror truck. Parts were back ordered for almost 3 months. Called and complained about having waited over twice as long for parts as I had owned the truck and could I return it for a refund. Long story short they found used parts to get me going and still sent the new parts. The other one was a Vista fuselage. Waited 1 1/2 months on back order and the expected restock time was extended another month. Called and long story short they pulled a fuse out of a new kit and sent it. I will not order another Tower brand product that I may need support on, but I will order from Tower again. In both cases they came through and made it right.
It is frustrating to recieve the wrong (or a defective) part. I have a couple issues with Tower. One was warranty parts for a Nitro Terror truck. Parts were back ordered for almost 3 months. Called and complained about having waited over twice as long for parts as I had owned the truck and could I return it for a refund. Long story short they found used parts to get me going and still sent the new parts. The other one was a Vista fuselage. Waited 1 1/2 months on back order and the expected restock time was extended another month. Called and long story short they pulled a fuse out of a new kit and sent it. I will not order another Tower brand product that I may need support on, but I will order from Tower again. In both cases they came through and made it right.
