Yup! I always order by phone. And I try to always get the name of the person I'm dealing with too.

As far as Quantum goes, they are top notch. Great Customer service, and fair prices. And as mentioned, free shipping on orders over hundred bucks. I recently bought a Magnum XLS 52 from them, and a glow plug, $102.and change. Not bad, and it arrived less than a week after I ordered it.

What I have noticed though is that they tend to carry a little different stock than Tower. But they will go out of their way to get what you need. So I don't think you can compare them. Not that one is better than the other, they are just different.

I agree Quantums website could use a facelift...kinda like RCU did. But other than that, I have no complaints.

GOOD JOB! Quantum Models.