Rod,

I had a similar experience a couple of years ago with Aeroworks. I paid $200 for a profile Extra 300 kit, and the majority of the wood was missing. After several attempts to have the matter remedied, they finally sent the missing wood, along with a crappy hat, apparently to appease me. Needless to say, I don't buy Aeroworks stuff anymore.

I realize this info isn't helpful. I just wanted to vent. I'm sure they're still in business. You may just have to be persistent. If persistence doesn't pay off, you may try contacting the Better Business Bureau in their area and filing a complaint. If they are members of the BBB, they are compelled to respond. Good luck