Negative threads on bad sales?

We sell a DLE 35RA to a customer who does not return the item properly and as soon as they see the tracking going haywire they file a fraudulent charge back, lie thru their teeth to make sure they get their money back and that's a bad sale on my part? Huh... I was relieved of $349.95 from a bogus chargeback and 58 days ago the dirtbag customer "claimed" to have returned the DLE and as of today, it has still NOT been returned.

You can try and spin it anyway you like but the facts will derail your little attempt, and the other 2 clowns as well.

Fact - Buyer signed for the package onApril 1.
Fact - Buyer DIDNOT ship it back properly, they merely marked it "Refused or Return to sender" without any insurance.
Fact - On or about April 12th I was debited $349.95 from their chargeback.
Fact - OnApril 18th as the package bounced back and forth, they had it in their hands AGAIN and refused it AGAIN (instead of calling or acknowledging they had it) and they were already paid on the charge back.
Fact - USPS track & confirm CLEARLY shows the package was NEVER delivered to either mySpring Hill FL address or the Sarasota, FL warehouse address.
Fact - My insurance company requires a loss affidavit signed by the customer. The customer has not returned a single email or phone call since they filed the fraudulent chargeback.
Fact - They filed a fraudulent harrassment lawsuit against my company (and my ex-wife, who does not work for me, never has and has NOTHING to do with this company in anyway) in Passiac County New Jersey for attempting to collect a debt.
Fact - The FTC affords me the right to attempt to collect a debt, provided the federal guidelines are followed, and they were, as always.
Fact - My attorney is urging me to file a counter suit for Fraud and sue them for the $349.95 ANDall of of my expenses in this case which currently exceed $5K.
Fact - I'll spend $5,000 to get my $350 back anyday just to prove a point to a potential dirtbag scammer. I choose to do this because; A, I have the money and B, I get SICK of getting ripped off by internet scammers who 1 minute cannot speak or write any english, but when I read their hand written complaint, they write perfect english and from what I hear from the detective... they speak it perfectly as well.

To this day, I still do not have the package back as I was promised. The customer was granted their charge back and reimbursed $349.95. I am out $349.95 AND a DLE 35RA. Not sure how I ripped someone off, but by all means, do your best to stir the pot. Look at the tracking. Delivered onApril 1st, marked refused onApril 4th, dropped thru a night parcel chute at 1:25am and after nearly 15,000 miles... NOTHING.

You tell me bub... was this package ever returned to me? Last seen injacksonville FL on May 14th after making SEVERALtrips back and forth.

Tracking - 9461511201080593324507

Depart USPS Sort Facility May 14, 2013 JACKSONVILLE, FL 32099
Processed through USPS Sort Facility May 13, 2013, 7:16 am JACKSONVILLE, FL 32099
Depart USPS Sort Facility May 10, 2013 JERSEY CITY, NJ 07097
Processed through USPS Sort Facility May 10, 2013, 4:06 pm JERSEY CITY, NJ 07097
Depart USPS Sort Facility May 9, 2013 JACKSONVILLE, FL 32099
Processed through USPS Sort Facility May 8, 2013, 11:41 am JACKSONVILLE, FL 32099
Depart USPS Sort Facility May 6, 2013 JERSEY CITY, NJ 07097
Processed through USPS Sort Facility May 6, 2013, 3:10 pm JERSEY CITY, NJ 07097
Depart USPS Sort Facility April 25, 2013 TAMPA, FL 33605
Processed through USPS Sort Facility April 25, 2013, 1:13 am TAMPA, FL 33605
Depart USPS Sort Facility April 19, 2013 JERSEY CITY, NJ 07097
Processed through USPS Sort Facility April 19, 2013, 9:07 am JERSEY CITY, NJ 07097
Refused April 18, 2013, 10:44 am CLIFTON, NJ 07013
Depart USPS Sort Facility April 17, 2013 JERSEY CITY, NJ 07097
Processed through USPS Sort Facility April 17, 2013, 3:27 pm JERSEY CITY, NJ 07097
Depart USPS Sort Facility April 16, 2013 JACKSONVILLE, FL 32099
Processed through USPS Sort Facility April 15, 2013, 7:28 pm JACKSONVILLE, FL 32099
Depart USPS Sort Facility April 11, 2013 JACKSONVILLE, FL 32099
Processed through USPS Sort Facility April 10, 2013, 2:08 pm JACKSONVILLE, FL 32099
Depart USPS Sort Facility April 8, 2013 JERSEY CITY, NJ 07097
Processed through USPS Sort Facility April 8, 2013, 6:34 am JERSEY CITY, NJ 07097
Depart USPS Sort Facility April 6, 2013 JACKSONVILLE, FL 32099
Processed through USPS Sort Facility April 5, 2013, 2:22 pm JACKSONVILLE, FL 32099
Processed through USPS Sort Facility April 4, 2013, 1:25 am JERSEY CITY, NJ 07097
Delivered April 1, 2013, 14:14 pm CLIFTON, NJ 07011
Out for Delivery April 1, 2013, 8:58 am CLIFTON, NJ 07011
Sorting Complete April 1, 2013, 8:48 am CLIFTON, NJ 07011
Arrival at Post Office April 1, 2013, 6:19 am CLIFTON, NJ 07011
Depart USPS Sort Facility March 31, 2013 JERSEY CITY, NJ 07097
Processed through USPS Sort Facility March 31, 2013, 3:29 am JERSEY CITY, NJ 07097
Depart USPS Sort Facility March 30, 2013 JACKSONVILLE, FL 32099
Processed at USPS Origin Sort Facility March 29, 2013, 5:25 am JACKSONVILLE, FL 32099
Dispatched to Sort Facility March 28, 2013, 6:05 pm SARASOTA, FL 34232
Acceptance March 28, 2013, 4:36 pm SARASOTA, FL 34232

Now I ask you...
Can you argue with the tracking? Anjd if I was ripping "them" off, why would I hire an attorney and spend all the time & hassle and MONEY ?

Go ahead Zach... try your best bub.