There are men fighting for your freedom and that includes the right to speak freely and have a opinion different than yours .. If you do not want to listen don't .. I agree Areo Works makes some first class planes but I also have seen some unhappy customers that possibly could have had better customer service .. It has kept me from purchasing anything from Aero Works .. It is too bad because I think it is something that could be solved with out senseless arguing . The way I see it its not that they have problems because like has been pointed out ,they all do , Its what they are willing to do about it to keep a customer happy . Now I think one of the reasons they do this is to keep the price as low as they possibly can because no matter how you look at it somebody has got to pay for that customer service .When a wing gets replaced or a fuse or what ever , it costs money and somebody has got to pay ,(Same idea as shop lifting) .. .,so its a fine line .. Hanger 9 has the best customer service I have ever seen but they aren't known for cheap prices . I guess the idea is to have super quality control so you have as little returns as possible and then deal with it ..Aero works might need to bump there price a few percent so that they could afford to upgrade the customer service and also rattle the cages of the quality control dept ..Just reworking the quality control might do it because their price is already pretty high . I think Aero works has a lot to work with because they have many loyal customers but they need to pay attention to the grumbling of the unhappy few .. It bothers people , doesn't it ? It matters . Weather they are right or wrong is not the point . They are entitled to their opinion and they feel strongly enough to speak out and say they feel they have been treated unjustly . I wish Aero Works the best ,I think they are probably good folks .