I have found that if you contact Jens Ackermann directly, he is pretty quick to respond.

As for repairs, I had to send a 12-22R gyro 3 back for a broken antenna socket. ( i got too heavy handed when tightening the antenna). The shipment got stuck in German customs for over 3 weeks before Wea could get it released. (obviously not Wea's fault). Once they got it, it was repaired in a few days and on its way back to me.

When shipping anything to Germany, make sure you include the proper Proforma Invoice. I didn't (who would know unless you are German) and this is what caused the delay.

I realize you are in the UK but, now that US dealers such as Ultimate Jets and Altecare RC are getting involved with Weatronic, I anticipate the ability to get service and a response to questions to go up tremendously.

Mike