I didn't get too upset about delivery time as even four years ago, they were VERY slow and never answered phones or e-mail. I always got my plans. Then it went completely off the deep end. I felt lucky to get my order...funny, I got a discount offer for my next order to compensate me for the 1yr delivery. Like I was about to try that again! I have not seen anyone report a successful transaction in a long time. They must be maintaining the web site and billing. I do think this has gone beyond incompetence into malfeasance. I am going to miss those plans but not the vendor.