I picked mine up at the giant swap meet that they have in Perry GA every march. So, though it was brand new, it was still bought second hand. I've had the box open, of course, to ooh and ahh, but as of yet haven't unpacked any thing . everything is still bagged and taped.So, I wasn't looking for a warranty claim , so to speak. Just was curious if they would take care of it if the parts were wrong.