Hi,

I'm sure all of you have noticed that when you buy Robart products from vendors like Tower, they tell you that Robart 'prefers to deal directly' when problems arise. I had an issue and asked for a return/refund and got the 'go talk to Robart' response. I let the vendor know that I couldn't possibly care less what Robart 'preferred' and that I didn't have time to play their 'ignore the customer' game. I bought the item from THEM and expected THEM to take care of it. I also reminded them that the American commerce laws were on my side and that the Uniform Trade Act protected me, the consumer, in this case. Don't let them send you to Robart if you don't wanna go!