I made an order from my usual mail order supplier, Tower Hobbies. When the box arrived, it had a fist size hole in the side of the box. After inventorying the contents I found several small parts missing. I called Tower to reorder the lost parts. (They were probably floating around somewhere in a truck or post office warehouse) When I tried to order the missing parts the customer service rep would not let me pay for the parts, He said that he would get the parts in the next day's mail. You can't get any better than that!

Frank