It's too bad that LHS owners don't realize how important customer service is. I have had a few dealings with the LHS here, and I always get attitude. I buy my planes from Tower or Quantum. Never have an issue with customer service. I mentioned to one owner/employee of an unnamed shop, that I bought my planes online and he went off about how you will get ripped off, and the poor service after the sale. Bad mouthing Tower, instead of trying to one up them to keep his local business. Oh well.

It seems in most cases the LHS has little or no competition, and I think this adds to the "attitude" problem. They don't have to work as hard to get your business.

There is a shop here that offers 10% off of Towers prices. Haven't had any dealings with them though.

Good luck dbow with your plane. After reading this thread I will stay clear of Lanier models.