You have some valid points there, but that does not justify a shop owner not offering to take back or replace an item.
Im not in the business of selling hobby products, so it makes no difference to me what happens behind the scenes. I pay my money and expect to get what I paid for, if its not right then its the burden of the seller to make good. Its always been that way and it always will be no matter what you are trading.

Most shops push you off and tell you to go to the manufacturer with your problems. That is just unacceptable in my book, and I wont purchase there again after that happens. If someone sells a product as new and good condition then its the sellers burden to uphold that status of that item.

Should anyone as a consumer sacrafice quality or being content because a shop owner has a heavier load to carry than Tower?
Certainly not!

A shop owner runs his own business and if they cant find a way to compete with Tower thats not my problem. I have another local shop that DOES make sure the consumer is happy, I buy there when I can. They are however limited in what they carry so like I said earlier, I stick with Tower mostly. They dont seem to have a problem with competition, and everytime I go in there its packed with people with smiles on their faces.


Dbow