Ok,I don't normally get into to these but i have to this time because both these guys are not painting the full picture, here are the exchanges with Keith...

firts one as follows

Hi Keith,
Your third in line and will be starting on it next week.

Keleo


From: Keith Plumley [mailto:[email protected]]
Sent: Tuesday, February 10, 2015 6:21 AM
To: Keleo Creations Inc.
Subject: Re: Order Confirmation No: 3424

Hello,

I'm wondering if I can get an update on my order for the OS-160T muffler placed on 11/29/14.

Thank You,
Keith Plumley

On Saturday, November 29, 2014 7:11 PM, Keleo Creations Inc. <[email protected]> wrote:

Order Confirmation from Keleo Creations Inc.

Keith Plumley

Thanks for shopping with us today!
The following are the details of your order.
------------------------------------------------------
Order Number: 3424
Date Ordered: Saturday 29 November, 2014
Detailed Invoice:
https://www.keleo-creations.com/inde...&order_id=3424

Down pipes at 0 degrees, no sweep.
Thank you
Keith

Products
------------------------------------------------------
1 x 160T (OS_160T) = $105.00
------------------------------------------------------
Sub-Total: $105.00
United States Postal Service (1.00lbs) (Priority Mail&trade: $6.51
Total: $111.51

Delivery Address
------------------------------------------------------
Keith Plumley
707 Lovebridge Rd. SE
Calhoun, GA 30701
United States

Billing Address
------------------------------------------------------
Keith Plumley
707 Lovebridge Rd. SE
Calhoun, GA 30701
United States

Payment Method
------------------------------------------------------
Credit Card


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Then the next exchange....

Availability
All of my products are custom made and are built to order, "NO STOCK!"

Payment is required from you for me to put you in the "Build Q".
Orders are basically built first come first serve, and you must realize that when you place your order that there are other customers ahead of you, and their orders I will be working on before I get to yours.

I also build all the small parts that make my finished products, this includes all the nuts, adaptor nuts, and the header pipes just to name a few! When I'm building the small parts there isn't any forward production being done on end products! I can easily spend a week making small parts and this can delay forward production a week.

My lead time is 10 weeks on items that are out of stock, if an item says "In Stock" then it will ship in 5-7 working days.
· You will get notifications when,
· I start your build
· When the build is completed
· When shipping is purchased
· When it is shipped
And you will get tracking information!

My lead time is approximate and it depends on how many orders that are coming in, the last couple of months I have been getting slammed! I’m currently working on 30 orders and will have them all done so that I can ship this up and coming week.

I’m only one person and I’m working as fast as I can. Thank you for your patience.

Kelvin


From: Keith Plumley [mailto:[email protected]]
Sent: Saturday, February 28, 2015 1:32 PM
To: Keleo Creations Inc.
Subject: Re: Order Update #3424

Hello,

Any updates? 13 weeks and counting.

On Friday, February 20, 2015 9:49 AM, Keleo Creations Inc. <[email protected]> wrote:

Keleo Creations Inc.
------------------------------------------------------
Order Number: 3424

Detailed Invoice:
https://www.keleo-creations.com/inde...&order_id=3424

Date Ordered: Saturday 29 November, 2014


Comments:
Your order now in the "Build Q", thank you for your patience.


Your current order status is: Build Started


Please reply to this email if you have any questions.


This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
[email protected]
This e-mail is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.


then this...



Hi Keith,
Thank you for your feedback. First there are many reasons this particular design came to be and it solved several problems. This design was brought together with a customer supplied engine and after the jig was made I then made an exhaust on the jig then bolted it to the engine with no problems, ie, the mounting holes where spot on. As for the needle valve I have more than one design that blocks the adjustment needle, you only have a partial blockage and can still use the needle with the exhaust installed. I have a Stearman that has a Saito 170 on it with sparked ignition and I have to remove the ring in order to remove the spark plug caps. I’m pretty certain that the carb can be rotated 180 and by doing this you may get the room you desire.

The engine breather nipple can be replaced with a 90 degree elbow, I easily found several on the net. I will add to the tech notes on this product that a 90 is needed.

Now back to the misalignment of the mounting holes, it would not be the first time that engine companies have changed something that affects my exhaust design and it seems that this has happened here. I will make changes to my design to help with this so that the end user doesn’t have a problem. I will make a oval mounting hole so that we have more wiggle room and would be happy to send to you a new exhaust with this change if you want it.

Thank again for the feedback,

Kelvin


From: Keith Plumley [mailto:[email protected]]
Sent: Wednesday, March 11, 2015 9:25 PM
To: Keleo Creations Inc.
Subject: Re: Order Update #3424

Kelvin,

Thank you for your recent shipment of my muffler, it arrived today. Upon first inspection it looks to be a well made product. However, when I attempted to install it on my plane I discovered several problems. I have attached photos. First, in one photo you will see a brass nipple on the bottom of the engine crankcase, this is the crankcase drain. The muffler when mounted is in direct conflict with this nipple, there is 3/16" between the nipple and the muffler. Hardly enough room to attach the drain tube. Second, the mounting holes are not in line with the engine mount block, one hole is close, the other is off by 1/8". Third, the left pipe is less that 1/16" from the high speed needle. There is room to adjust but the needle will only come out (richen) 2 turns where it comes into contact with the pipe. To remove the needle would require removal of the carb or muffler.

Your reputation for a quality product is well known in the r/c hobby. I am disappointed that my muffler did not come up to my expectations. I realize that you are working alone and you have many orders to complete. I believe that has had an impact on quality control. Given that you are so overwhelmed with orders I will not return the muffler but will instead modify it to work. Cutting the mount tab off and re-welding it will not be too difficult. Slightly bending the pipe to clear the high speed needle will solve the clearance issue. The issue with the crankcase drain tube will require a 90 degree fitting. (not sure where I'll get one)

Thank You,
Keith Plumley

On Tuesday, March 10, 2015 8:55 AM, Keleo Creations Inc. <[email protected]> wrote:

Keleo Creations Inc.
------------------------------------------------------
Order Number: 3424

Detailed Invoice:
https://www.keleo-creations.com/inde...&order_id=3424

Date Ordered: Saturday 29 November, 2014


Comments:
Your order has shipped, thank you for your patience.


Your current order status is: Shipped


Please reply to this email if you have any questions.


This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
[email protected]
This e-mail is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.



Nowhere did i threaten to cancel his order and refund him his money, I offered him a replacement exhaust and he declined.

Kelvin