You will get your order. You just won't have ANY tracking information that is useful. It will always say "label created" until the day it shows up. The phone is useless. I've never heard of them calling anyone back. If you are buying cheaper foamies you can get them elsewhere for similar pricing with better customer support. If you are getting the 30cc+ sizes like I order it is hard to find them any cheaper and I just deal with the silence.