This is frustrating...... BUT!!!!!! it is proper and very good customer service.
These folks are second to none when it comes to keeping their customers informed. Some in the industry could take a lesson from this.

Dear William:

Just an update on your airplane. It was shipped out on Friday from Windsor to Detroit, and reassigned to Detroit USPS on Saturday. Most likely it will arrive on Tuesday or Wednesday. We realize you might be expecting it anxiously and just wanted to keep you posted on a realistic time frame so you may plan ahead. We are aware of the inconvenience our backlog is causing to our customers and apologize for it.

Thank you very much.

Best regards,
C/S
VF


Miloh.