I just was there a few days ago and picked up a few planes from them. It's a warehouse up to the ceiling with airplanes and hardly any room to walk. While I was there I could see labels printed out and the orders being filled. I have not had a problem with them at all. Just be sure the item is in stock when you order. They do not have a huge parts dept so any parts or replacement parts will be ordered from the manufacturer in china and mailed from there(you know how long that takes) ice only had good experience form them and the planes I've recently bought are good quality and fly excellent!