From the Details4Scale website:

***Special Notice to Our Customers***

We will be closed for renovations from Sept 1st 2017 thru Nov. 15th 2017

Will will still be accepting orders for all of our lighting systems, chute systems or chutes ala carte, but will not be able to accept any fiberglass, custom parts or machining orders for the period listed above. We are sorry for the inconvenience, but are making some changes that will allow us to serve our customers better in the near future.

This will NOT effect any current pending orders. If you currently have an order pending from us, the order will still be filled as soon as possible.

Our phone number has also changed. The new number is: 208-530-2360

Phone calls will be returned as quickly as possible during the renovation period, but it may be a couple days before phone calls can be returned. E-mails will also be returned as soon as possible. If you place an order for a lighting system, chute or complete chute system, the orders will continue to be filled during the renovation period without delay.

If you have a special parts need, please feel free to contact us. We still may be able to fill the order depending on what the part might be. There are simply too many parts that we might be able to make during the renovation period to list here.

Thank You,
Dan Gill

I reached him via email several weeks ago without any problem. That's not to discount any other's experiences, but I've always gotten what I ordered from him within a reasonable time frame and for a lot of what he does, there is no other source...

Bob