I haven’t heard of any fires or floods at Bluebird USA, but many have reported delays in communication. Their customer service has been inconsistent, with emails and calls often going unanswered for weeks. If you haven’t received a response, consider contacting Bluebird HQ in Taiwan, as they sometimes assist when the U.S. branch is slow. Checking with your credit card company or PayPal for dispute options might also help. Hopefully, it’s just a backlog, but keep pushing for an update.