I Found the exact opposite Chief, I called twice on monday of this week. Once I spoke with Kurt and the second time with Eric. Both of them were extreamly helpful for me "a newbie also" I ordered the raptor 30 with os engine and 49bb for 399.00 it arrived on thursday A++++ 150.00 cheaper than the local hobby shop great support and service. Give them a call back I am sure you must have caught them at a bad time or something.