Robert,
Just contact another rep off the site and explain the circumstances. Not sure why but it is not unusual to receive a kit damaged from them. Almost everyone I no that has bought a euro has recieved it damaged in one way or another. They have however always responded to the problem and replaced the damaged parts. Seems typical of the way C-arf works, they know there are problems but just continue to operate in the same manner instead of FIXING the issues. Again.... contact another rep to get the parts replaced, they will replace them ;-)
Todd